Terms of Service

1. General

This website is operated by AA Alive Sdn Bhd (1204108-D), trading as Evin Limb Specialist. By accessing and using this website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

2. Products & Descriptions

We make every effort to display our products and their descriptions as accurately as possible. However, we do not warrant that product descriptions, colours, or other content are accurate, complete, or error-free. All products are MDA registered medical devices and should be used as directed.

3. Pricing

All prices are listed in Malaysian Ringgit (RM) and are inclusive of any applicable taxes. We reserve the right to modify prices at any time without prior notice. Prices at the time of order confirmation will apply to your purchase.

4. Orders & Payment

• By placing an order, you are making an offer to purchase the product(s).
• We reserve the right to refuse or cancel any order for any reason, including product availability or pricing errors.
• Payment must be completed at the time of order. We accept payment methods as displayed at checkout.
• You agree to provide accurate and complete billing and delivery information.

5. Delivery

Delivery terms, timeframes, and conditions are outlined in our Delivery Policy. Delivery timeframes are estimates and may vary due to circumstances beyond our control.

6. Returns & Refunds

Returns and refunds are subject to our Refund & Return Policy. Please review the policy for details on eligibility, timeframes, and the return process.

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of AA Alive Sdn Bhd and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

8. User Accounts

When you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.

9. Medical Disclaimer

Our products are medical devices intended to support and aid recovery. They are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before using medical support products, especially if you have an existing medical condition.

10. Limitation of Liability

To the fullest extent permitted by law, AA Alive Sdn Bhd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the product in question.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website constitutes acceptance of the revised terms.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Contact Us

If you have any questions about these Terms of Service, please contact us or reach us via WhatsApp at +60 14-373 2070.